Terms of Service

Agreement to terms

These Terms of Service ("Terms") are a binding agreement between you and food cost AI(trading as PriceSmartPro). By accessing or using the PriceSmartPro website, software, and services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation.

What we provide

PriceSmartPro is a procurement intelligence platform for hospitality businesses. The Service includes price comparison across food distributors, inventory counting, predictive ordering, PDF report generation, and related features. We may add, modify, or remove features at any time.

Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate and complete information when registering, and keep that information up to date. You must not share your login credentials or allow others to access your account.

Acceptable use

You agree not to misuse the Service. Prohibited conduct includes, but is not limited to:

• Using the Service for any unlawful purpose or in violation of any applicable law.
• Interfering with or disrupting the Service, servers, or networks connected to the Service.
• Attempting to gain unauthorised access to any part of the Service or other users' accounts.
• Using automated means (bots, scrapers) to access the Service without our written permission.
• Uploading content that infringes intellectual property rights or contains malware.
• Reselling, redistributing, or reverse engineering the Service or its underlying software.

Intellectual property

food cost AI retains all ownership rights in the Service, including software, documentation, branding, and all related intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes in accordance with your selected plan. You retain ownership of any data or content you upload to the Service. By uploading content, you grant us a limited licence to host and process it solely for the purpose of providing the Service to you.

Payment and subscriptions

Certain features require a paid subscription. All payment, billing, tax, subscription management, and refund handling is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. By subscribing, you agree to Paddle's Buyer Terms.

Subscriptions automatically renew for the same term unless cancelled before the renewal date. You may cancel at any time through your account settings or the Paddle Customer Portal. Cancellation takes effect at the end of the current billing period. Upgrades are applied immediately and may be prorated. Downgrades take effect at the start of the next billing period.

Paddle Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Service availability

We aim to keep the Service available and functioning correctly, but we do not guarantee uninterrupted or error-free performance. The Service is provided "as is" and "as available". We may perform maintenance that requires temporary downtime, and we will endeavour to give advance notice where possible.

Termination and suspension

We may suspend or terminate your access to the Service immediately and without notice if you:

• Materially breach these Terms.
• Fail to pay subscription fees when due.
• Engage in fraudulent, abusive, or illegal activity.
• Present a security risk to the Service or other users.

Upon termination, your right to use the Service ceases immediately. We may delete your data in accordance with our Privacy Policy.

Disclaimer of warranties

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your specific requirements or that operation will be uninterrupted or error-free.

Limitation of liability

To the extent permitted by law, food cost AI's aggregate liability shall not exceed the total amount you paid for the Service in the six months preceding the claim. We shall not be liable for any indirect, consequential, special, or punitive damages, including loss of profits, data, or goodwill, even if advised of the possibility. Nothing in these Terms limits liability for fraud, death, or personal injury where required by law.

Indemnity

You agree to indemnify and hold harmless food cost AI and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your use of the Service, your content, or your violation of these Terms.

Governing law

These Terms are governed by the laws of the jurisdiction in which food cost AI is established, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be resolved in the courts of that jurisdiction.

Changes to these terms

We may update these Terms from time to time. We will notify you of material changes through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.