Privacy Policy

Who we are

food cost AI (trading as PriceSmartPro) is the data controller for the personal data processed through this website and the PriceSmartPro service. If you have any questions about this policy or how we handle your data, please contact us through the app or at the address on your invoices.

What personal data we collect

• Account data: name, email address, and password (hashed) when you register.
• Profile data: restaurant or business name, role, and preferences.
• Usage data: pages visited, features used, and in-app actions.
• Device / log data: IP address, browser type, operating system, and timestamps.
• Support data: messages, tickets, and feedback you send us.
• Payment data: handled by our Merchant of Record; we do not store full card numbers.

How and why we use your data

• Contract performance: to create and manage your account, provide the service, and process subscriptions.
• Legitimate interests: to improve the product, ensure security, prevent fraud, and send service-related communications.
• Consent: for marketing emails and optional analytics cookies. You can withdraw consent at any time.
• Legal obligation: to comply with tax, accounting, and regulatory requirements.

Who we share data with

• Service providers: hosting, analytics, customer support tooling, and email delivery.
• Merchant of Record (Paddle): for payment processing, subscription management, tax compliance, and invoicing. Paddle acts as the reseller for all orders placed through PriceSmartPro.
• Professional advisers: legal and accounting professionals where necessary.
• Authorities: when required by applicable law or regulation.

Data retention

We keep your personal data only as long as necessary for the purposes described above, or as required by law. When you delete your account, we will remove or anonymise your data within 90 days, except where we must retain it for legal or accounting reasons.

Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Restrict or object to processing.
• Withdraw consent for processing based on consent.
• Complain to your local supervisory authority.

To exercise these rights, contact us through the app or by email. We will respond within one month.

Security

We use industry-standard technical and organisational measures to protect your data, including encryption in transit (TLS), access controls, and regular security reviews. No system is completely secure, and we cannot guarantee absolute security.

Cookies

We use essential cookies to keep you signed in and maintain your session. We also use analytics cookies to understand how the site is used. You can manage your cookie preferences through your browser settings.

International transfers

Your data may be stored and processed in countries outside your own. Where we transfer data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses to protect your privacy rights.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email. Continued use of the service after changes take effect constitutes acceptance of the revised policy.