PriceSmartPro logoPriceSmartPro

Refund Policy

Last updated: July 2026

30-day money-back guarantee

We want you to be fully satisfied with PriceSmartPro. If you are not happy with your purchase for any reason, you may request a full refund within 30 days of your original order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, who acts as the Merchant of Record for all orders. Fastest path:

  1. Email support@pricesmartpro.com from the address on your account with the subject line Refund request and the last 4 digits of the card used (or your Paddle order/transaction ID from the receipt email). We reply within 1 business day and forward to Paddle.
  2. Or go directly to paddle.net and use Paddle's self-serve refund flow with your order reference.

Approved refunds settle back to the original payment method within 5–10 business days, depending on your bank.

How to cancel your subscription

  1. Sign in and open Billing → Manage subscription to open the Paddle Customer Portal.
  2. Choose Cancel subscription. Access continues through the end of your current billing period; no further charges are made.
  3. Prefer we handle it? Email support@pricesmartpro.com and we'll process the cancellation for you.

What happens after cancellation

If you cancel your subscription, you will continue to have access to the paid features until the end of your current billing period. After that, sign-in remains available so you can export any data, but Smart Order and punchout become read-only until the plan is reactivated. Upgrades apply immediately and may be prorated; downgrades take effect at the start of the next billing period.

Exceptions

We reserve the right to deny refund requests in cases of fraud, abuse, or violations of our Terms of Service. Refunds are not available for subscription periods that have already been consumed beyond the 30-day window.

Questions?

Email support@pricesmartpro.com — a human replies within 1 business day. For payment-provider-specific questions you can also reach Paddle at paddle.net. Legal mailing address: PriceSmartPro LLC, 1013 Centre Road, Suite 403-B, Wilmington, DE 19805, USA.